Privacy Policy Notice

This privacy notice tells you what to expect us to do with your personal information. Below we give the details

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • Sharing information outside the UK

  • How to complain

Contact details:

Email:

hello@hargestcreative.co.uk

Address:

FAO Hargest Creative, The Old Post Office, 1533 Pershore Road, Stirchley, B30 2JH

What information we collect, use, and why:

We collect or use the following information to provide services and goods, including delivery:

  • ·   Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Call recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

·   Names and contact details

·   Addresses

·   Payment details (including card or bank information for transfers and direct debits)

·   Purchase history

·   Account information, including registration details

·   Marketing preferences

We collect or use the following information for service updates or marketing purposes:

·   Names and contact details

·   Addresses

·   Marketing preferences

·   Location data

·   Recorded images, such as photos or videos

·   Call recordings

·   Purchase or viewing history

·   IP addresses

·   Website and app user journey information

·   Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

·   Name

·   Contact information

·   Financial transaction information

·   Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

·   Names and contact details

·   Address

·   Payment details

·   Account information

·   Purchase or service history

·   Call recordings

·   Relevant information from previous investigations

·   Customer or client accounts and records

·   Financial transaction information

·   Correspondence

We collect or use the following information to Issuing vouchers, onboarding customers for commissions, pre-orders and online and in-person workshops:

·   Names and contact details

·   Addresses

·   Purchase or account history

·   Payment details (including card or bank information for transfers and direct debits)

·   Photographs or video recordings

·   Call recordings

·   Records of meetings and decisions

·   Information relating to compliments or complaints

·   Marketing preferences

·   Customer or client accounts and records

·   Financial transaction information

·   Recorded images, such as photos or videos

·   Purchase or viewing history

·   IP addresses

·   Website and app user journey information

·   Records of consent, where appropriate

Lawful bases and data protection rights:

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·   Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·   Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data:

Our lawful bases for collecting or using personal information to provide services and goods are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  We collect user information such as addresses, contact details names and IP addresses as well as website heatmaps where applicable to understand how our website is performing and how we can better serve our customers. Our website is hosted by squarespace and our mailing list is run through mailerlite. To have all the functions of the website operate as expected and to capture information to be able to run the website and email mailing list effectively we share information with these organisations. We don't currently (28-Aug-2025) run ads on social media or elsewhere, but were we to want to understand our impact and advertising reach we may need to share some information with PR companies and social media accounts.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We collect user information such as addresses, contact details names and IP addresses as well as website heatmaps where applicable to understand how our website is performing and how we can better serve our customers. Our website is hosted by squarespace and our mailing list is run through mailerlite. To have all the functions of the website operate as expected and to capture information to be able to run the website and email mailing list effectively we share information with these organisations. We don't currently (28-Aug-2025) run ads on social media or elsewhere, but were we to want to understand our impact and advertising reach we may need to share some information with PR companies and social media accounts.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We collect user information such as addresses, contact details names and IP addresses as well as website heatmaps where applicable to understand how our website is performing and how we can better serve our customers. Our website is hosted by squarespace and our mailing list is run through mailerlite. To have all the functions of the website operate as expected and to capture information to be able to run the website and email mailing list effectively we share information with these organisations. We don't currently (28-Aug-2025) run ads on social media or elsewhere, but were we to want to understand our impact and advertising reach we may need to share some information with PR companies and social media accounts.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We collect user information such as addresses, contact details names and IP addresses as well as website heatmaps where applicable to understand how our website is performing and how we can better serve our customers. Our website is hosted by squarespace and our mailing list is run through mailerlite. To have all the functions of the website operate as expected and to capture information to be able to run the website and email mailing list effectively we share information with these organisations. We don't currently (28-Aug-2025) run ads on social media or elsewhere, but were we to want to understand our impact and advertising reach we may need to share some information with PR companies and social media accounts.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We collect user information such as addresses, contact details names and IP addresses as well as website heatmaps where applicable to understand how our website is performing and how we can better serve our customers. Our website is hosted by squarespace and our mailing list is run through mailerlite. To have all the functions of the website operate as expected and to capture information to be able to run the website and email mailing list effectively we share information with these organisations. We don't currently (28-Aug-2025) run ads on social media or elsewhere, but were we to want to understand our impact and advertising reach we may need to share some information with PR companies and social media accounts.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for Issuing vouchers, onboarding customers for commissions, pre-orders and online and in-person workshops are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We collect user information such as addresses, contact details names and IP addresses as well as website heatmaps where applicable to understand how our website is performing and how we can better serve our customers. Our website is hosted by squarespace and our mailing list is run through mailerlite. To have all the functions of the website operate as expected and to capture information to be able to run the website and email mailing list effectively we share information with these organisations. We don't currently (28-Aug-2025) run ads on social media or elsewhere, but were we to want to understand our impact and advertising reach we may need to share some information with PR companies and social media accounts.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from:

·   Directly from you

·   Schools, colleges, universities or other education organisations

·   Councils and other public sector organisations

·   Suppliers and service providers

How long we keep information:

While you maintain an active account with us and remain on our mailing list (haven’t unsubscribed), we will keep your personal details, unless you tell us any different.

Following orders, for legal purposes we keep your information for 7years. Beyond this, we will delete your information, except for customer history if you later purchase another item.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with:

Squarespace Website Hosting– https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses

Mailerlite – https://www.mailerlite.com/help/which-cookies-are-used-by-mailerlite-forms

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Squarespace

Category of recipient: Mailerlite - email mailing software

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

More details can be found here https://www.squarespace.com/dpa and here https://www.mailerlite.com/gdpr-compliance

 How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 27 Aug 2025